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1. How do I apply for a building permit?

Building permit applications are online by clicking Apply for a Building Permit.  Please register if you do not have an account and follow the instructions on How to Apply for a Building Permit Online. 

2. Can I file a paper permit?

No, all building permits are online.  Apply for a Building Permit

3. How do I pay for the permit?

You may pay with credit card, EFT Check, or if you click the "Print Estimate" box at the payment screen, you may mail in a check or pay with cash in person.

4. How do I upload documents to my case?

After you have completed the application:

• Click the My Account button (at top).
• Click the case to which you want to upload documents.
• Click the Document tab.
• Follow the instructions for uploading documents.

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1. What is an Opportunity Zone?

An Opportunity Zone is a federally-designated area wherein investors may receive federal tax benefits in exchange for qualifying investments. See more about Mansfield's Opportunity Zone here.

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1. How do I sign up for town emergency notifications?

https://mansfieldct.gov/codered

The town uses the Code Red system for sending notifications regarding road closures, hazardous weather conditions or other emergencies.

Use the Code Red link provided through our department page on the town website and enter your telephone, cell phone and email you want notices be delivered to.  If you need further assistance, please contact our office via email OEM@mansfieldct.org or tel 860-429-3328.  

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1. How do I reserve an event space at the Senior Center?

Please contact the Senior Center for information. http://www.mansfieldct.gov/seniors 

2. How do I reserve the Buchanan Auditorium at the Library?

Please contact the Library for information. http://mansfieldpubliclibraryct.org/ 

3. Are there any jobs open in the Facilities Management Department?

Follow the link to open positions in the Town of Mansfield: http://www.mansfieldct.gov/353/Talent-Acquisition 

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1. When an emergency vehicle is approaching that is displaying emergency lights and sirens, what should I do?

Please pull to the right and stop. It is not enough to simply pull to the right of the road and keep driving, as it is unsafe for us to pass you while you are still moving, especially since most roads in town are only one lane in each direction.

2. Why do emergency vehicles run with lights and siren, then just turn them off?

On occasion, the fire engine or ambulance will be driving with lights and sirens and then suddenly turn them off - perhaps only to turn into a shopping center parking lot or side street. Be assured that when this happens it means we have received information through our 911 dispatchers or another unit on the scene that the caller or incident is no longer a dire emergency. It is what we call "being cancelled". Any or all of the apparatus may continue to drive to the call or perhaps some will return to the fire station, but we do not do it just to get to the store faster!

3. Can you make the stop lights turn green?

Yes, the Fire Department’s apparatus has that emit a particular frequency of flashing light that activates a control on some the traffic lights in town to cause them to change to green in the direction of travel. This is called an Opticom system. Some neighboring fire departments also have this type of system. You may see them occasionally driving around checking them by driving through intersections with only one flashing white light.

4. What is the difference between an EMT and Paramedic?

The difference between an Emergency Medical Technician (EMT) and a Paramedic is a significant amount of education. A Paramedic is an EMT, but goes through significantly more education and training and can provide a higher level of emergency care including invasive procedures, such as IV therapy and intubation. There are different levels of EMT training: EMT, Advanced EMT, and EMT Paramedic. Each level requires more training and education than the prior. The Town of Mansfield operates an EMT only ambulance service, with our Paramedics coming from Windham Hospital, as needed.

5. Do the personnel on the ambulance fight fires also?

The personnel on the ambulance are also firefighters. We all fight fires and we all respond to medical calls.

6. Why do fire trucks respond to motor vehicle accidents?

Several reasons. First, automobile accidents present other hazards such as potential fire, ruptured fuel tanks, and/or the presence of hazardous materials. Second, if a victim is trapped in the vehicle, there is extrication equipment on four of our fire trucks. Third, firefighters are trained as EMT's. They can assist the ambulance crew with patient care.

7. Why do fire trucks respond to emergency medical calls?

Though Mansfield does operate an ambulance, sometimes the closest unit to the scene is not the ambulance, or the ambulance may be busy and a second ambulance is a farther distance away. In these cases, another firefighter from one of our other stations may respond to the medical emergency in a fire truck. This is so that 1) patient assessment and treatment can be started while the other ambulance travels to the scene, and 2) in case there is another emergency in which the services of the fire truck are needed, the firefighter will not have to return to the station and change vehicles.

8. Why do so many fire trucks respond to 'simple' incidents?

Fire Department units are dispatched according to information received by the 911 operator. The fire department responds with adequate resources when they are dispatched. In other words, the firefighters are prepared to deal with the worst that could happen. Discovering that we need more units once we arrive is often too late. We have learned from experience that it is better to have too much help than not enough.

9. Why do firefighters cut holes in the roof of a building on fire?

This is called "venting the roof". There are two basic reasons for this practice. Dangerous superheated gases and dark smoke accumulate in a burning building. Unlike the movie versions of fires, it is impossible for firefighters to see in such an environment or for victims to survive. When a hole is made in the roof, and the building is “vented,” the smoke and gases escape because heat and smoke rise. It increases the victim’s chance for survival and makes it much easier for the firefighters in the building to see. It also reduces the possibilities of backdraft (explosion) and flashover - two very dangerous conditions for firefighters inside the building. Another reason for venting the roof is to see how far the fire has progressed. One of the fastest avenues through which fires spread is the attic. Heat and smoke rise into the attic where the fire can move quickly. Firefighters may go ahead of the fire on a roof and cut holes to access the attic to stop the fire from spreading through the attic.

10. Why do firefighters break windows in a building that is on fire?

Dangerous super-heated gases need to be ventilated to allow firefighters to safely and quickly rescue trapped occupants and extinguish the fire. By venting the window (horizontal ventilation) of a room that is on fire, it actually helps to contain the fire within that room of origin. Otherwise heated gases spread throughout the inside of the house. Breaking the window really prevents a great deal more damage than it appears to cause. Replacing broken glass is much less expensive than repairing structural damage from the fire.

11. How do I get one of those reflective number signs for my mailbox/driveway?

We agree, you should have one! Please follow the Reflective Address Marker Link to order one through the Mansfield Fire Department, then send your check for $15.00 to us at the Town Hall, 4 S. Eagleville Road, Mansfield, CT 06268. 

https://www.mansfieldct.gov/FormCenter/Fire-26/Reflective-Address-Marker-Order-Form-Fir-78

As we respond to your emergency we rely on accurate information to locate you, however, sometimes it is difficult to see where the driveway entrance to your residence is. This reflective sign program is designed to allow us to see your address day or night. Remember, we can’t help you if we can’t find you. Each sign is 18 inches in length and 6 inches in width. The signs have a green background and use white reflective numbers to display your address.  In accordance with Mansfield Town Ordinance§ 114-11 we ask that the sign be posted at the entrance to your driveway. It may be mounted to a post, hanging from your mail box, a tree, or any landscape feature you may have at the entrance to your residence. These signs are $15.00 and come ready to be installed, all you would need to do is pick a spot in accordance with town ordinance and post it.  Thank you for your interest and making the community safer for all public safety personnel.

12. Is outdoor burning allowed?

Yes, open burning - things like tree limbs or other brush - is permitted with a Burn Permit.  A Burn Permit is not required for things like small campfires (small meaning         4 feet by 4 feet or smaller).  Certain burning permit rules/regulations apply.  Click here to obtain a copy you can print at home, or you can pick one up at the Fire Marshal’s Office in the Town Hall.

13. Will the Fire Department refill my fire extinguisher?

The Fire Department does not refill fire extinguishers.  We even have to have a vendor refill our extinguishers.  An approved and licensed vendor can by found online. Please contact the Fire Marshal’s Office.

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1. Is a permit required to burn brush?

A permit for burning brush is required and may be obtained through the Fire Marshal's office.  An owner can apply for this permit online.  

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1. What kinds smoke and carbon monoxide alarms are there?

There are two kinds of smoke alarms - ionization and photoelectric. The ionization smoke detectors activate quicker for fast, flaming fires and the photoelectric type is quicker for slow, smoldering fires. Either one will provide you enough time to get out, but having a mix of the two types is a good idea. Models with both sensors are better than single sensor units, but of course they cost more.

Smoke Alarms

Smoke alarms are powered either by household alternating current (ac), a battery, or ac with a battery that keeps it operating during power outages. The battery type is easy to install in existing homes but the battery must be changed annually. The Connecticut General Statutes for new homes require ac powered alarms with battery backup. For greater safety, older ac only smoke alarms should be replaced with ac/battery alarm, and any smoke alarm older than 10 years should be replaced.

Carbon Monoxide (CO)

Carbon Monoxide (CO) alarms are recommended when a home uses gas or oil, or has a fireplace. CO alarms are also powered by either an ac, a battery, or ac with a battery. Most CO comes from equipment that will not be working during a power outage so plug-in units are good. But if you might heat your home with a fireplace, wood stove, or kerosene heater when the power is out, you may want to use a battery-powered alarm. 

The sensor element in some CO alarms must be replaced regularly. Consider the cost of the replacement element in making your selection.

2. What is carbon monoxide (CO)?

Carbon monoxide is an odorless, colorless and toxic gas. Because it is impossible to see, taste or smell the toxic fumes; CO can kill you before you are aware it is in your home. At lower levels of exposure, CO causes mild effects that are often mistaken for the flu. These symptoms include: 

• Disorientation
• Dizziness
• Fatigue
• Headaches
• Nausea

The effects of CO exposure can vary greatly from person to person depending on age, overall health and the concentration and length of exposure.

3. Where does carbon monoxide come from?

Carbon monoxide (CO) gas can come from several sources: 

• Charcoal grills
• Gas-fired appliances
• Motor vehicles
• Wood-burning furnaces or fireplaces

4. Who is at risk for carbon monoxide (CO) poisoning?

Everyone is at risk for CO poisoning. Medical experts believe that the following are at an even greater risk for CO poisoning:

• Children
• Infants
• People with Heart or Lung Problems
• Senior Citizens
• Unborn Babies

5. What actions do I take if my carbon monoxide alarm goes off?

What you need to do if your carbon monoxide (CO) alarm goes off depends on whether anyone is feeling ill or not.  If no one is feeling ill:

• Silence the alarm
• Turn off all appliances and sources of combustion (i.e. furnace and fireplace)
• Ventilate the house with fresh air by opening doors and windows
• Call a qualified professional to investigate the source of the possible CO buildup

If illness is a factor:

• Evacuate all occupants immediately
• Determine how many occupants are ill and determine their symptoms
• Call your local emergency number and when relaying information to the dispatcher, include the number of people feeling ill
• Do not re-enter the home without the approval of a fire department representative
• Call a qualified professional to repair the source of the CO

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1. Do I need to register as a Landlord?

Yes, if the property is not owner occupied. 

2. Do I need to register if I live at the property?

If the property is owner occupied or if you are renting a separate dwelling on your property where you reside, you do not need to register.

3. Is there a fee for registering as a Landlord?

The fee is $25.00 for an initial registration of a property.  If you have multiple properties in the same name, only one $25.00 registration fee is required.

4. Does my rental property need to be inspected?

Yes.  All rentals must hold a valid Certificate of Compliance.  Inspections are conducted every 2 years.

5. What if my property or unit does not pass inspection?

You will be granted 15 days to correct violations.  If the violation is not a life safety violation,  you may request additional time by filling out a Waiver Pending Correction Form.  

6. What happens after I pass inspection?

You will be invoiced $150.00 (per unit).  After receipt of payment, a Certificate of Compliance will be issued.

7. What if my tenant refuses to allow entry for the inspection?

The Town is obligated by ordinance to conduct the housing inspection.  If the tenant refuses entry, the Town will request an Administrative Search Warrant from the Court to gain entry to do the inspection.

8. What is the Off-Street Parking Ordinance?

This ordinance applies to 1, 2 and 3 family dwelling units only.  An application, approved site plan showing where the tenants may park and fee is required prior to issuance of a Certificate of Compliance.

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1. How do I apply for a job with the Town of Mansfield?

To apply for a job with the Town of Mansfield please go to Talent Acquisition - Join out Team. 

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1. How do I contact the Housing Authority?

The Housing Authority is located at:
309 Maple Road
Mansfield, CT 06268
Phone: 860-487-0693

2. Who provides rides for elderly?

You may contact Dial-A-Ride at 860-456-1462 or the Windham Regional Transit District (WRTD) at 860-456-2221.

3. Who can I talk to about getting in-home care for an elderly family member?

You can contact the Visiting Nurses Association (VNA East) at 860-456-7288.

4. How do I contact the Visiting Nurse in the Mansfield area?

You may call the Visiting Nurses Association (VNA East) at 860-456-7288.

5. Do you have a list of Assisted Living Mansfield area?

You may find a list at Care Pathways; otherwise contact Infoline (211).

6. I'm having difficulty paying my utility/heating bill, who can I contact?

Contact your utility provider and make payment arrangements. Or your local ACCESS agency during the heating season. In addition, you may contact Infoline (211).

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1. Where can I access free Internet and/or computer access?

Municipal facilities include both free public WiFi for “bring your own device” & free public access terminals (Town Hall terminals are limited to municipal permitting and municipal bill pay). The Library, Senior Center, and Community Center also include access to Microsoft Office and printing. The school facilities include free public WiFi for “bring your own device", however physical access to these facilities is governed by school safety guidelines.

2. Is Mansfield's public Internet access really free to use?

Yes! There is no charge for using our Public Wi-Fi and/or our Public Computer Terminals.

3. What areas are included in the Public Wi-Fi coverage?

Almost all indoor areas of the Mansfield Senior Center, Public Library, Nash Zimmer Transportation Center, Town Hall, the Community Center, and our Schools are included. Additionally, most of the surrounding outdoor grounds of the Public Library, Community Center, and Town Hall are also included.

4. How do I use the Public Wi-Fi?

On your device, look for the wireless network called "MnsfldGuest" (our public Wi-Fi network). There is no password and it is free to use at the Senior Center, Mansfield Public Library, Community Center, Town Hall, and our Schools. It is a public network so you should not use it for any confidential or financial information. Please review the Acceptable Use policy at http://www.mansfieldct.org/town/wifiau.pdf.

5. Am I guaranteed privacy when using the public Wi-Fi?

No. Wireless connections are less secure than wired connections. You are advised not to use wireless to transmit confidential information such as unencrypted passwords, credit card numbers, financial records, or any other personal, private, or sensitive information. We do not provide encryption.

6. Does your Internet connection protect me from viruses?

No. While the Internet is a wonderful resource, there are some people who use it for malicious purposes to spread viruses, spyware, and malware. We highly recommend that you run anti-virus and security software on your device and keep your software up-to-date to reduce your risk.

7. Do you use content filtering software?

At the Public Library, we have filtering in accordance with Federal Erate Guidelines for Libraries, however staff can over-ride the filtering for adults. At our other Town facilities we have slightly higher filtering than the Library, but still a relatively low level of filtering. At our schools we use filtering appropriate for the age-level of the school. Ultimately, some inappropriate content will still get through so we advise you to be selective in the information that you access.

8. Is the wireless Internet connection guaranteed to work?

No. We are proud to provide a very reliable wireless network, but we can not guarantee that it will work with all equipment and there may be unexpected outages. We apologize for any inconvenience.

9. Where can I read the Acceptable Use text for your wireless service?

The Acceptable Use text is available at http://www.mansfieldct.org/town/wifiau.pdf. You need to read the acceptable use text as you are consenting to it when you access the public wireless.

10. Is wireless technology a health risk?

We are not aware of definitive studies that have found wireless Internet access to pose a health risk, but users are advised to make their own health decisions and to discontinue use if they feel it is a risk.

11. Can I use the public wireless Internet for whatever I want?

No. Wireless users are individually responsible for adhering to Federal, state, and local regulations, laws, and copyright. We may refuse wireless access to users who violate laws, regulations, the acceptable use text, or to any users’ whose activity disrupts the wireless network or is an inappropriate behavior in this facility or its grounds. We are not liable for misuse of the wireless connection.

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1. What are the pool schedules for the day?

Please click on the link below to view our Main pool and Therapy pool schedules for the day/week.

Weekly Pool Schedules 

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1. How Do I Apply for an Inland Wetlands License?

In accordance with the Town of Mansfield’s Inland Wetlands and Watercourse Regulations, an application for an inland wetlands license must be obtained when a regulated activity is conducted in or within 150 feet of a wetland or watercourse. 

Apply for an Inland Wetlands by following this link. The Inland Wetlands Agent will work with you to determine which type of application is needed for your project.  

• Inland Wetlands-Agent Applications- Reviewed by the inland Wetlands Agent, agent applications are for smaller projects that have no or minimal impact on a wetland (e.g. shed, deck, or a single family dwelling).  
• Inland Wetlands-IWA Applications- Reviewed by the Inland Wetlands Agency (IWA), these applications are for larger activities that may have greater than minimal impact on the wetlands or watercourses.  

A site plan must be submitted for all applications detailing the location of the proposed activity.  Download sketch map/site plan guidelines by following this link.  

IWA Application Requirements
In addition to a site plan, IWA applicants must:

1. Notify abutting property owners. Anyone whose property immediately borders the property where the activity is occurring (including those across the street) must be notified via certified mail with return receipt requested. 
2. Complete the Statewide Inland Wetlands and Watercourses Activity Reporting Form. For question six you will need to use the USGS Quadrangle and Sub-Regional Drainage Basin map. The completed form must submitted with your application. 
3. If the proposed activity is within the public water supply, notify the Windham Water Works and the Connecticut Department of Public Health within seven (7) days of submitting your application.
4. Upload PDFs of all application materials to the online permitting portal.
5. Submit 2 full-sized plans, 15-11"x 17" sized plans and 2 hard copies of reports with the  associated fee.  

Other important information

• Your application materials must be submitted three (3) business days prior to the IWA meeting in order for your application materials to be including in the IWA agenda packet.
• All Inland Wetlands-IWA applications are referred to the Conservation Commission for review.
• The Agency will conduct a publicly noticed field trip to the site to review existing conditions and location of proposed activity. The applicant or a representative should be present to explain the proposal and answer questions.
• Once an application is received, and if no public hearing is required, then the IWA has 65 days to render a decision.

Contact Jennifer Kaufman, Senior Planner/Inland Wetlands Agent at 860-429-3335 or KaufmanJS@MansfieldCT.org with questions.

Links and Resources
Town of Mansfield Permitting Guide
Citizen's Guide To Participating in the Municipal Regulation Of Inland Wetlands and Watercourses
2002 Connecticut Guidelines for Soil Erosion and Sediment Control
CT Department of Energy and Environmental Protection
Connecticut Association of Conservation and Inland Wetlands Commissions

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1. How do I apply for a Pistol Permit?

 Please see follow link to application

https://portal.ct.gov/-/media/DESPP/CSP/files/DPS-799-C.pdf?la=en 

Pistol Permit Application

2. Who do I call for a roaming dog?

Mansfield Animal Control Phone: 860.487.0137 

Animal Control

3. How do I appeal a parking ticket?

https://www.mansfieldct.gov/formcenter/police-21/parking-ticket-appeal-62

4. How do I get my Fingerprints taken?

Fingerprints are taken at Connecticut State Police Barracks in Tolland (Troop C), 1320 Tolland Stage Road, Tolland, CT

7 days a week at the following times ONLY 7:00 am, 3:00 pm or 11:00 pm. No appointment is needed.

There is a fee of $15.00 check or money order Made Payable to "Treasurer State of Connecticut". No cash or debit / credit Cards.

5. What to do if I think my identity was stolen?

In this day Identity theft is a daily problem. If you feel your Identity has been compromised please follow the steps here

If you prefer, we have paper copies of the Identity Theft- A Recovery Plan in the Resident Troopers Office.

6. Is there a door to door Solar Program?

At this time Elite Energy Consultants going door to door in our town promoting Solar. 

7. How to obtain a copy Police Report?

Police Reports can be obtained online here 

There is a $16.00 fee for reports. Reports can not be faxed.

8. Where can I drop off unused Prescription Drugs?

The Mansfield Resident Troopers Office assists with National Drug Take Back twice a year. The next on will be April 25, 2020. 

Local Drop Boxes:

State Police Troop C

1320 Tolland Stage Road

Tolland, CT 06084

UCONN Police Department

126 N. Eagleville Road

Storrs, CT 06268

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1. Does the Town fix mailboxes if hit during a snowstorm?

If a mailbox is damaged due to a plow hitting it, the Town will replace.  If a mailbox is damaged from snow coming off the plow, the Town will not replace.  The Department will access the damage.

2. How do I report a pothole, downed guiderail, drainage issue, etc. on Town Roads?

The Department's page website has a link to Mobile 311, our Citizen Request system.  A login and password can be created specifically to you and will allow you to report a problem to the Department of Public Works.  You can also call the Department of Public Works at 860-429-3331.

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1. What is the cost for registering dogs?

Dog Licensing occurs in the month of June.

A neutered/spayed dog is $8.

A dog who is not fixed is $19.

For every month after June a dog goes unlicensed it is an additional $1 fee.

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1. Is the Town Manager an elected official?

The Town Manager is a hired employee chosen by the Town Council. 

The Mayor is the Town's top elected official.

2. Where do I vote?

You can go here to find out more information

3. What type of government does the Town of Mansfield have?

The Town of Mansfield operates under the council-manager form of government, in which the Town Council functions as the legislative and policy-making body, and the Town Manager handles all municipal operations.

4. How do I contact the Town Manager?

The Town Manager may be contacted by: 

Phone: 860-429-3336

E-mail: Townmngr@Mansfieldct.org

5. Does the Town Manager represent our town with the State?

No, all of that is handled by:

• State Senator Mae Flexer, Senate District 29
• State Representative Gregory Haddad, House District 54
• State Representative Linda Orange, House District 48

6. Does the Town Manager create laws? Who are my legislators?

No, the Town Council is responsible for that aspect as well as the State and Federal legislators:

State Legislators:

• State Senator Mae Flexer, Senate District 29
• State Representative Gregory Haddad, House District 54
• State Representative Linda Orange, House District 48

Federal Legislators:

• Representative Joe Courtney 2nd Congressional District
• U.S. Senator Richard Blumenthal
• U.S. Senator Christopher Murphy

7. Do I register with the Town Manager to vote?

You can register to vote at either the Registrars of Voters Office or the Town Clerk’s office in the Town Hall. Voter registration forms are also available through the Department of Motor Vehicles.

The Registrars of Voters may be contacted at 860-665-8516 or 860-665-8517. If they are not available, you may contact the Town Clerk’s Office at 860-429-3320

8. Besides the Town Manager, who else is on the Town Council?

That information can be found here

9. Is the Town Manager the same person as the Mayor?

They are two different people. The Mayor is an elected, volunteer position whereas the Town Manager is chosen by the Town Council and is regarded as a municipal employee.

10. When does the Town Council meet?

Every 2nd and 4th Monday of the month at 7:00 PM.

11. I have an issue and I want to go “right to the top.” Is this how business is handled?

Generally, depending on the issue, the Town Manager’s Office will refer requests to the respective department. If the issue or question cannot be handled by the respective department, the Town Manager’s Office is available to review the situation and further follow up.

12. Can I reach the Town Council through the Town Manager’s Office?

Yes. Requests to the Town Council can be addressed to: 

Town Council, 4 South Eagleville Rd, Storrs Mansfield, CT 06268.  

You can also email Towncouncil@Mansfieldct.org 

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1. Who is the Be Well Wellness Program For?

The Be Well Wellness Program is open to participation for any Benefit Eligible Town Employees!