Mailbox Damage – If a mailbox becomes damaged in the process of snow removal operations, it is the homeowner’s responsibility to repair or replace the mailbox, UNLESS a Town vehicle physically strikes the mailbox. Most mailboxes are damaged from the weight of the snow. Even at slow speeds, the snow from a plow can damage your mailbox. Therefore, the Town will not be responsible for these damages. The Town repairs or replaces only mailboxes and/or posts that are actually struck by a plow blade. Usually a paint mark, metal to metal/wood contact, or truck tire tracks supply evidence of a mailbox strike. The Town does not repair or replace mailboxes and/or posts that fall from the force of plowed snow also known as snow cast. Mailboxes and supporting posts must be installed to withstand the rigors of snow removal, including the force of snow pushed from the street onto the roadside. If you believe a truck is directly responsible for any mailbox damage, please call the Department of Public Works at 860-429-3331.
Please make sure your mailbox meets USPS Guidelines:
- Position your mailbox 41” to 45” from the road surface to the bottom of the mailbox or point of mail entry.
- Place your mailbox 6” to 8” back from the curb.
- Check the integrity of the mailbox post, especially at ground level. Replace posts that show signs of rot or other deterioration.
- Check the mailbox and repair or replace loose hinges, doors, and numbers.